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SIX SIGMA for Process Excellence Balance Score card & Metrics Design of Experiment (DOE)
Profit improvement IT Service Management Professional Staffing
Balance Score card & Metrics

The Balanced Scorecard is a management system (not only a measurement system) that enables organizations to enhance the clarity of their vision and strategy to translate them into action. It helps to keep eye on past, present and future.

Key for Balanced Score Card is to provide feedback around the internal business processes and external outcomes in order to continuously improve strategic performance and results. It helps to focus on human issues other than financial outcomes that drive those outcomes, so that organizations focus on the future and act in their long-term best interest. It balances a financial perspective with customer, process, and employee perspectives. Measures are often indicators of future performance.

Implementing the scorecard includes four processes:

Translating the vision into operational goals;
Communicate the vision and link it to individual performance;
Business planning;
Feedback and learning and adjusting the strategy accordingly.
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