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SIX SIGMA for Process Excellence Balance Score card & Metrics Design of Experiment (DOE)
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SIX SIGMA for Process Excellence

Enduring customer satisfaction and best utilization of human resources have been the concern and main thrust area of the leading corporate. We have confidence in providing exact solution to improve the profitability, growth, and continuous improvement in the business. As the future is moving towards to the Global competition the need of the hour is Six Sigma knowledge and practical implementation. We ensure that this knowledge training will lead to individual career growth and corporate growth.

Brief on Six Sigma

Six Sigma can be applied to any process that has variation (be it manufacturing, delivery or any other transaction). This is because every process is subject to some degree of variation around the desired outcome or output. It is the variation that the customer feels and it leads to customer dissatisfaction, added cost of business and a possible loss of revenue for the business.

Even though the customers experience the variation in a process, traditionally, organizations have focused on the mean or the average performance of the process. We keep on hearing quotes like "our average delivery time has improved”, "On an average we meet our commitments to deliver goods on the committed day" or "on an average we repair our customers product within one day”. All these statements highlight the improvement in the mean or average performance over a period of time and ignore the variation in performance, whereas customers experience the variation that is there in the process. What does it mean when a company says "On an average we meet our commitments to deliver goods on the committed day"? It probably means that 50% of the customers get the goods earlier than committed and another 50% get it later than committed. It could +/-3 days or +/-20 days - both give an average of zero delay (defect). Now even though there is a huge variation the average looks GREAT!! Given this kind of variation around the mean (which in this case is zero delay) it would be impractical to predict the exact date of delivery. So, shouldn't organizations focus on eliminating variation instead of relaying on averages? Six Sigma helps an organization in doing just that. Six Sigma is all about eliminating variation and ensuring consistency, such that the processes become predictable.

Six Sigma is methodical, data based and uses a set of tools towards identifying and controlling the key causal variables of variation. It is an amalgamation of best practices from Quality, Statistics and Project Management.

Sigma is a Greek alphabet and a statistical symbol for standard deviation, which is a measure of variation. The number of 'Sigmas' (as in Six in Six Sigma) is an indicator of process performance - a measure that doesn't just address the performance averages, but also variation in process performance. Any output that falls outside the defined target performance of a process is a defect. As the process sigma value goes up the number of defects go down.

A Six Sigma process would produce only 3.4 defects if we examine one million outputs from that process. For example, if a billing process is at six sigma than it means that out of 1 million bills generated only 3.4 will have errors.

Six Sigma philosophy has also been used by organizations to undergo a complete change management … towards being more objective and data based in decision making.

Thus Six Sigma is much more than a mere statistical tool for quality improvement - It's a way of working in organizations that have deployed it successfully
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